Commitment to protect your privacy:
In all cases we will treat your personal information with the same level of protection that is provided for under the National Privacy Principles and the privacy laws that are in force in Australia.
How we collect personal information:
We collect your personal information from you when you respond to one of our programs or request to receive further information from an advertiser. Total Eden collects data about you, your interests and subjects you select to receive communications about.
We may also collect information about you from our website but this information will only identify who you are if you provide us with your details (for example, if you provide us with your contact details). When you visit our website our web server collects the following types of information for statistical purposes:
- Your Internet service provider’s address
- The number of users who visit the website
- The date and time of each visit
- The pages accessed and
- The type of browser used
No attempt is made to identify individual users from this information.
Why we collect personal information and what it is used for?
Total Eden collects data about you, your interests and the subjects you may like to receive communications about. We also use the information:
- To enable us to provide and deliver to you our products and services;
- So advertisers you select can send information to you which is as relevant and useful to you as possible;
- For security and risk management purposes;
- To enable us to provide you with information about, and offer you, additional products and services;
- To provide to third parties to enable them to give you information about, and offer you products and services.
- To enable us to improve the quality of our products and services and to develop additional products and services, and for staff training and quality assurance purposes;
- Where a third party has an interest in acquiring part or all of the company, or providing any form of financial accommodation to the company;
- To improve the quality and quantity of information on our website;
- Marketing analysis.
Where information is provided to any person or organisation other than Total Eden you accept that that person or organisation may not have privacy policies that are as protective as our Privacy Policies, and you consent to the disclosure of your personal information with that understanding.
You may opt-out of receipt of any such offers at any time simply by submitting a request via our feedback form or in any way that we notify you in the relevant communication.
To whom do we disclose the personal information?
We may also disclose personal information to any person or authority where we are required to by law.
A cookie is a small piece of computer code which remains on your computer and contains information which helps us identify your browser and previous information viewed in relation to our service.
When you visit our website the cookie records certain details including the date, time and advertising content. None of the information in the cookie contains personally identifiable information about you.
Links to other websites
Our web site may include web links to other websites. We are not responsible for the content of those other websites, and do not endorse the products, services or information that is on those websites. If you use those websites you should be aware that they will have different privacy policies and terms and conditions of use, which you should review and agree to prior to using those websites.\
Amending, deleting and obtain access to your personal information
We try to ensure that all information about you that we collect, use or disclose is accurate, complete and up-to-date.
If you want to obtain access to any personal information and data that we hold about you, or believe any of your personal information that we hold is inaccurate, incomplete or it is not necessary to hold it, you can e-mail us at
and we will use reasonable efforts to provide it and, if required, correct it.
. If you need us to delete, correct or amend this data, we will do so within 30 days.
Security and retention policies
Total Eden is committed to ensuring the security of the information we hold about you. We take all reasonable steps to ensure that the information we hold about you is stored securely, whether in a physical or electronic form.If you use the Internet to communicate with us, you should be aware of the risks in transmitting information over the Internet. Total Eden does not have control over information while in transit over the Internet and we cannot guarantee its security.
To reduce these risks, the pages where you provide personal information are encrypted using high-grade encryption (AES-256 256 bit). Encryption makes it very difficult for unauthorised people to view information travelling between computers. It is therefore very unlikely that anyone reads these pages as they travel across the network. However, any personal information that we no longer require is destroyed. An exception to this may be where records are retained to comply with legal requirements.
Our Privacy Officer can be contacted at:
Total Eden Pty. Ltd.
71F Matthews Avenue
Airport West VIC 3042
Phone: + 61 (3) 8340 2333
Facsimile: +61 (2) 9335 6611
Last updated: 28 September 2012
© 2012 Total Eden Pty Ltd. ABN 47 010 118 895
Prepared by the Company Secretary